Millennium Parking Services takes all complaints and appeals very seriously and follows a set procedure. All complaints/appeals are logged on the day they are recieved. The complaints/appeals will be allocated to our complaints specialist or senior manager. A statement may be taken from the vehicle immobiliser. A copy of the decision will be sent to the offender (subject to SAE). A full refund will be sent within 7 days, if the appeal is successful. All complaints relating to the issue of clamps or the removal of vehicles will only be dealt with in writing within 14 days of the date of the offense. Complaints must include the original ticket and a stamped address envelope. Payment must be enclosed with your appeal correspondence. If your appeal is successful, your payment will be refunded. Without holding payment whilst in dispute will result in your costs increasing. All appeals will be responded to within 28 days. The company will keep all complaints for a minimum period of 12 months. Should payment for an impounded vehicle not be received within 36 days of the date issued, the matter will be be passed to a debt recovery agent. At this point, any appeal is invalid and the matter must be dealt with through them; they will contact the registered keeper of the vehicle.

Appeals procedure

Offenders should note before making an appeal that all vehicles when clamped or removed are photographed by a digital camera, whichi is date and time stamped showing the offense commited.

Please note that appeals are only dealt with in writing and individual cases will not be dealt with over the telephone even once submitted in writing. You will receive a written response to your appeal within 28 days subject to a SAE.

Any attempt of the offender to cause damage to company property or act in an abusive manner to members of the companies' staff will void any appeal or complaint and further action will be taken.

Appeals should be sent to the following address, appeals sent by any other means will not be dealt with:

Customer Liaison Department,
Millennium Parking Services,
PO Box 644,
Swansea,
SA1 9JZ